FAQs

You can send as much as you can subject to our compliance requirements.

Within 5 to 10 minutes for straight transfers to bank accounts.

Both parties will get payment Alert – notification once beneficiary receives payment

Once the transaction has been cancelled and we have confirmed this to you then a refund usually takes 5 full working days to be credited back to you. e.g. If you request a cancellation on a Monday, you would usually have the funds back in your account by Friday.

Sender is unable to cancel executed transaction due to the fully automated instant bank deposit process.

We can only refund a transaction which has not been paid out. All requests for refunds must be sent to customersupport@quickremitltd.com quoting the Transaction ID, Reference Number, Amount involved

No. You can send money to as many people as you wish. But there is a limit to the amount of money you can send in a day – limit as set above.

A ‘Forget Password’ link is displayed on the Login page. Client will click on it and input the registered email address, instructions on resetting the password will be sent to that email address if it is on file.

https://www.quickremitltd.com/Home/TermsAndConditions/

When submitting your ID, please ensure that it is a high-quality photo or scan showing:

1. • Your photo
2. • Your full name
3. • Your date of birth
4. • Your signature
5. • An expiry date
6. • The place of issue
7. • Document number

You can sign up for QuickRemit Service by following the steps outlined below:
Please fill in all mandatory fields marked **,
• Step 1: Click on the ‘Sign up’ button.
• Step 2: Fill in your personal details/contact details and password,
• Step 3: Follow the on-screen instructions to complete your registration

ID documents we accept include:

1. • Valid Passport
2. • Valid Passport
3. • Valid European National ID card
4. • Valid UK Full Photo driving licence
5. • UK Biometric Residence Card with at least 6 months validity
If you are providing an ID card or Full driving licence, we will need to see both the front and back of the card. If your document is not accepted, it could be for many reasons. These can include:
6. •The quality of the photograph / scan
7. 1. o There may be glare / light reflection that obscures the image
   2. o The image may be too low resolution to read
   3. o The image may have been cropped so all the details are not visible
8. • The expiry date
9. 1. o The ID may have expired. We can only accept valid in date IDs
10. • The details on your ID
11. 1. o The details (including name and date of birth) on the ID provided must match your QuickRemit account
12. • The ID type
13. 1. o The types of document we can accept are government issued.

As a Financial Service company regulated by the Financial Conduct Authority we are required by law to verify all our customers we do business with and part of this process involve address verification. You can scan and upload your proof address (which must not be more than 3-months old) when you register/log into your QuickRemit account or alternatively emailing the relevant document to our Customer Service team customersupport@quickremitltd.com When submitting your proof of address, please ensure that it is a colour high-quality document or scan of a valid document showing:

1. • Your full name
2. 1. o This must match what appears on your QuickRemit account
3. • Your full home address
4. 1. o This cannot be an office /workplace address
   2. o This must match what appears on your QuickRemit account
5. • The date of issue
6. 1. o This should not be more than 3 months old
7. • A logo or clear name of the sender
8. 1. o This should appear on all official bills or statements as a letterhead

Proof of address documents we will accept are as follows:

1. • Utility Bill
2. 1. o This can be a gas, electricity, water or insurance bills.
   2. o We do not accept mobile phone bills
   3. o This must be no older than 3 months
3. • Full UK Photocard Driving Licence
4. 1. o This must show your address
   2. o This must be in date – we do not accept expired documents
5. • Bank / Credit card statement
6. 1. o This must be no older than 3 months
7. If your document is not accepted, it could be for any of these reasons.
8. • The date
9. • If the document is older than 3 months so we cannot accept
10. • The details on your document
11. 1. o The details (including name and address) on the document provided must match your QuickRemit account details
    2. o The details must be for your home residence, not a PO Box or workplace
12. • The document type

As a Financial Service company regulated by the Financial Conduct Authority QuickRemit are required by law to keep your personal information’s securely and not to share with any third party without your concern. Your information and/or documents are stored on our secured servers. You can read more about our privacy policy and how we use your information here: https://www.quickremitltd.com/privacy-policy/

The name on your QuickRemit account must be your full legal name that appears on your valid ID. If you have made a mistake when registering (for example you may have misspelled your name), or if you have changed your name please contact our customer service by emailing customersupport@quickremitltd.com to get help. Alternatively a profile update form is available on the portal for client to change their details and attach supporting documentation. Changes will need to be verified and approved before it can be reflected

The date of birth on your QuickRemit account must be your real date of birth that appears on your birth certificate or valid ID. If you have made a mistake when registering (for example you may have mistyped your date of birth), please contact customer service by emailing customersupport@quickremitltd.com to get help. Alternatively, a profile update form is available on the portal for client to change their details and attach supporting documentation. Changes will need to be verified and approved before it can be reflected

Alternatively, a profile update form is available on the portal for client to change their details and attach supporting documentation. Changes will need to be verified and approved before it can be reflected

Email changes is possible via the Profile Update form

Phone number change is possible via the Profile Update form

No, we can only permit one account per customer.

We do not permit joint accounts or multiple account holders at the current time. Each customer must create their own individual account. This is because we need to ensure we are completing necessary identity checks on every individual who uses QuickRemit services. Still need more answers, please visit our Contact Page: https://www.quickremitltd.com/contact/

Speed, Convenience, best exchange rate and low fees – because the service is available online and via the mobile App, you can send money without having to visit a bank branch. Hassle-free.

1. • You need an email address and mobile number:
2. • Password- For new customers you will have to create your own password during registration. For existing customer this will be generated by the system uniquely for you. You can however change it to something you can easily remember.
3. • Contact address information
4. • Date of birth

QuickRemit has made sending money easier, faster and safer for your complete peace of mind. Follow the simple steps below after successful registration:

1. • Login using your username and password
2. • Create a new beneficiary or select your existing beneficiary from the list.
3. • Follow the on-screen instructions to complete your transaction

Yes, all you need is beneficiary account number and bank name.