QUICKREMIT LIMITED

PRIVACY POLICY

QuickRemit respects your privacy and is committed to protecting the personal information we collect and process in connection with our UK-to-Nigeria remittance and payment services. We recognise the importance of handling your personal information responsibly and transparently and will process your information in accordance with applicable data protection and privacy laws.

This Privacy Policy explains:

This Privacy Policy applies to personal information collected through our website, applications platforms, customer service channels and in connection with Transactions and other services provided by QuickRemit.

Because QuickRemit operates across the United Kingdom and Nigeria, personal information may be processed in accordance with applicable UK and Nigerian data protection laws and any other applicable privacy requirements.

The relevant QuickRemit entity responsible for processing your personal information will depend on the Service you use and the jurisdiction in which the relevant activity takes place.

UK Entity:

QuickRemit Limited

Office 202, 2nd Floor, Highland House,

165 The Broadway, London SW19 1NE, United Kingdom.

Nigerian Entity:

QuickRemit Limited (RC No:1491121)

4th Floor, Okoi Arikpo House,

No. 5 Idowu Taylor Street, Victoria Island,

Lagos State, Nigeria

For particular processing activities, QuickRemit may act as a data controller, joint controller or data processor depending on the nature of the relationship and the services being provided.

Where QuickRemit processes personal information on behalf of another organisation, that organisation may remain responsible for determining the purposes and means of processing.

We may collect personal information that is necessary to provide our remittance and payment services, verify your identity, process Transactions, comply with our legal and regulatory obligations and maintain the security of our systems.

We may collect the following categories of information:

Identity information

Contact information

Financial information

Transaction information

Technical information

Compliance information

We may collect information necessary to satisfy AML/CFT, sanctions, fraud prevention and regulatory obligations, including information obtained from lawful third-party sources.

This may include information obtained through identity verification providers, sanctions screening services, fraud prevention databases, publicly available sources and other lawful compliance and risk-management sources.

We use personal information to:

We may also use personal information to administer our relationship with you, maintain appropriate records of our services, investigate suspected misuse of our platforms and protect QuickRemit, our customers and our Payment Partners against fraud, financial crime, security threats and other unlawful activities

Depending on the circumstances, we may process personal information because:

We will not rely on consent where another lawful basis is more appropriate.

Where we rely on legitimate interests, we will consider the nature of the processing and balance our legitimate interests against your rights and freedoms. Where we rely on consent, you may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before the withdrawal.

Financial institutions and payment service providers are subject to extensive obligations concerning money laundering, terrorist financing, sanctions and financial crime.

We may therefore process personal information to:

We may also conduct enhanced due diligence where a Transaction, customer or Beneficiary presents a higher level of regulatory, financial crime or sanctions risk.

UK AML guidance requires relevant businesses to undertake customer due diligence, risk assessment, record-keeping and appropriate internal controls. Accordingly, certain information may be collected and retained even where a Transaction is not completed or where an Account is subsequently closed.

Where required by law, QuickRemit may provide relevant information to regulators, law enforcement agencies, financial intelligence authorities or other competent authorities. We may not always be able to notify you where information has been provided or where a Transaction has been delayed or restricted for regulatory reasons.

We may share information with:

Information will only be shared where necessary, lawful and proportionate.

We may also share relevant information with Payment Partners where such disclosure is necessary to process, settle, verify, investigate or complete a Transaction. Such parties may process your information in accordance with their own legal and regulatory obligations.

Because the Service involves UK-to-Nigeria remittances, your personal information may be transferred between the United Kingdom and Nigeria and potentially to other jurisdictions where Payment Partners or service providers operate.

Such transfers may be necessary to process your Transaction, verify your identity, conduct compliance checks, provide technology services or facilitate payments and settlement.

Where required, we will implement appropriate safeguards for international data transfers and take reasonable steps to ensure that your personal information continues to receive an appropriate level of protection when transferred outside the jurisdiction in which it was collected.

We use appropriate technical and organisational measures to protect personal information against:

These measures may include access controls, authentication procedures, secure systems, monitoring, encryption or other appropriate security measures, depending on the nature of the information and the risks associated with its processing.

We also restrict access to personal information to employees, contractors and service providers who require such access for legitimate business, operational, regulatory or compliance purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your Account credentials, passwords, authentication information and devices used to access our services.

We retain personal information for as long as reasonably necessary to:

Different categories of information may therefore be retained for different periods.

The length of time for which information is retained may depend on the nature of the information, the purpose for which it was collected, the nature and history of the relevant Transaction or customer relationship and any applicable legal or regulatory record-keeping requirements.

We may retain information for a longer period where necessary to comply with a legal obligation, investigate suspected fraud or financial crime, resolve a dispute or establish, exercise or defend legal claims.

Subject to applicable law, you may have the right to:

You may exercise these rights by contacting us using the contact details set out in this Privacy Policy. We may need to verify your identity before processing certain requests in order to protect your information from unauthorised disclosure.

Some rights may be restricted where fulfilling the request would conflict with legal or regulatory obligations. For example, QuickRemit may be legally required to retain certain customer and transaction information even where a customer requests deletion. We may also be required to continue processing certain information for AML/CFT, fraud prevention, sanctions, regulatory reporting or other legally mandated purposes.

Our website and applications may use cookies and similar technologies to:

Cookies may also be used to help us understand how users interact with our platforms and to identify technical issues or unusual activity.

Where required, we will obtain consent for non-essential cookies. You may also be able to manage or disable certain cookies through your browser or device settings, although doing so may affect the functionality of some parts of our website or services.

Where permitted by law, QuickRemit may send you information about products or services that may be relevant to you.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

Opting out of marketing will not affect regulatory, transactional or service communications, including communications concerning your Account, Transactions, security, compliance requirements or changes to our services.

The Service is not intended for persons who are not legally permitted to enter into financial transactions.

We do not knowingly provide remittance services to children in circumstances where doing so would breach applicable law.

If we become aware that personal information relating to a child has been collected in circumstances where such collection or processing is not permitted, we will take reasonable steps to address the matter in accordance with applicable law.

Where a personal data breach occurs, QuickRemit will assess the incident and take appropriate steps in accordance with applicable data protection requirements, including notifying regulators or affected individuals where legally required.

We will take reasonable steps to contain, investigate and remediate any confirmed or suspected breach and, where appropriate, implement measures to prevent or reduce the likelihood of similar incidents occurring in the future.

We may update this Privacy Policy from time to time to reflect:

The latest version will be published on our website.

For privacy-related questions or requests, contact:

QuickRemit Limited

Office 202, 2nd Floor, Highland House,

165 The Broadway,

London SW19 1NE,

United Kingdom.

Email: customersupport@quickremitltd.com

For complaints concerning data protection, you may also have the right to contact the relevant UK or Nigerian data protection regulator, depending on the processing activity and applicable law.